FAQ Group: Dealer vs Box Stores

A Box-store usually sells you an item in the box. You take the box home.
You are responsible for proper assembly and service.
If you want them to do it, there is typically an extra charge (if they offer that service).

The difference becomes more apparent once there is a problem or question about the equipment you purchased.

• • Dealers tend to sell better quality goods than Box Stores.
  • A Dealer has a vested interest in taking care of a customer who buys their goods.
    • Has trained staff on hand to support what they sell.
    • Goes through training to have a better understanding of what they are selling.
    • Assembles and services the equipment they sell.
    • Will check for and fix problems with new equipment, prior to or upon the sale.
    • Will give you a quick education on use and care.
    • The equipment is ready to use when you get it home.
  • If a problem comes up after you get it home, a Dealer will jump right onto a solution.
  • Dealers offer priority service to customers who buy from them.
  • A dealer will have a good stock of support parts on hand.
  • If a part is not in stock, a Dealer will order it in a timely manner.
  • A Dealer has a mechanic to provide faster turn-around on equipment they’ve sold.

Not necessarily; however, you should consider more than the price tag for the value of buying from a dealer.

Support after the sale is very valuable. Dealers:

• • Educate consumers on how to operate the equipment they sell.
  • Are there for you if your have questions regarding your purchase.
  • Troubleshoot issues remotely, if possible.
  • Have parts on hand for those who want to do repairs for themselves.
  • Match customers to the type of equipment they need.
  • Offer faster turn-around on repairs on equipment they sell.
  • In general, make you a priority.

You may think that items are identical to what you find at a dealer’s store; however, in many cases, what looks to be the same really isn’t. Whenever possible, “box stores” dictate to it’s vendors what it wants to sell an item for. The vendor must then find a way to make it happen. While it may not always be visible to the naked eye, manufacturers cheapen products to make them less expensive. Keep in mind – everyone has a profit margin to maintain if they want to stay in business.